1. Introduction

These Terms and Conditions ("Terms") govern your use of the Pick Your Lucky Draw platform operated by Pick Your Lucky Draw Pty Ltd (ABN: 66221318851, License No: 627396090). By accessing or using our services, you agree to be bound by these Terms.

Pick Your Lucky Draw is licensed and regulated by the Victorian Gambling and Casino Control Commission (VGCCC) and operates in accordance with Victorian gambling laws.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Be a resident of Australia
• Be located in Victoria when participating in lottery games
• Provide accurate and complete registration information
• Not be self-excluded from gambling activities

3. Account Registration

You must create an account to participate in lottery games. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Providing accurate and up-to-date information

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

4. Lottery Participation

When participating in lottery games:

• All entries must be made through your registered account
• You must have sufficient funds in your account before placing entries
• Entries cannot be cancelled once submitted
• Results are final and binding
• We reserve the right to void entries that violate these Terms

5. Payments and Withdrawals

All financial transactions are processed securely:

• Deposits are credited to your account immediately upon successful payment
• Winnings are paid into your account automatically
• Withdrawals require identity verification
• We may request additional documentation for large withdrawals
• Processing times may vary depending on the payment method

6. Responsible Gambling

We are committed to promoting responsible gambling:

• You can set deposit, loss, and time limits on your account
• Self-exclusion options are available
• We provide links to gambling support organizations
• We monitor for signs of problem gambling
• Gambling should be for entertainment purposes only

If you need help with gambling problems, contact Gambling Help Online at 1800 858 858 or visit gamblinghelponline.org.au.

7. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

We implement appropriate security measures to protect your personal and financial information.

8. Prohibited Activities

You must not:

• Use the service for any illegal purposes
• Attempt to manipulate or interfere with the lottery systems
• Create multiple accounts
• Share your account with others
• Use automated systems or bots
• Engage in money laundering or fraud

9. Limitation of Liability

To the maximum extent permitted by law, Pick Your Lucky Draw Pty Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

Our total liability to you shall not exceed the amount you have deposited into your account in the 12 months preceding the claim.

10. Dispute Resolution

If you have a complaint or dispute:

1. Contact our customer support team first
2. If unresolved, you may escalate to our complaints officer
3. External dispute resolution is available through the Victorian Gambling and Casino Control Commission

11. Changes to Terms

We may update these Terms from time to time. We will notify you of significant changes by email or through our platform. Continued use of our services after changes constitutes acceptance of the new Terms.

12. Contact Information